- The ShoreTel Communicator is optimized for the Windows based machines. There are several license types for Personal, Professional, Workgroup Agent, Workgroup Supervisor and Operator Communicators. With the Mac, there is only one Communicator and it has the functionality of the ShoreTel Web Communicator which is basically a Personal Communicator.
- ShoreTel Communicator (PCM.exe). It delivers unified communications in an intuitive interface and is available in diverse environments such as Web browsers, Windows, iPhone, BlackBerry, and Nokia.
- Download ShoreTel Flex and enjoy it on your iPhone, iPad, and iPod touch. Take ShoreTel Flex with you wherever you go. Place and accept calls from your business line, access your ShoreTel Flex contacts, listen to voicemail and more directly from your iPhone.
- Install Shoretel Communicator Windows 10
- Download Shoretel Communicator For Windows
- Shoretel Communicator Download Windows 10
- Shoretel Communicator Desktop App Download
- Shoretel Client Download
- Shoretel Communicator 14.2 Download
- ShoreTel Communicator for MAC with OS X Mountain Lion
- ShoreTel IM – via XMPP with OS X Mountain Lion
- Parallels Desktop 7 for MAC
- VMware Fusion for MAC
ShoreTel Desktop Client for Windows. Microsoft Windows 7 SP1; Microsoft Windows 8; Microsoft Windows 8.1; Microsoft Windows 10; WTS (30 Clients) Citrix XenApp 7.6 (30 Clients) Citrix XenDesktop Support; ShoreTel Desktop Client for MAC OS X. Apple OS X 10.10.x; Apple OS X 10.12.x; Do our Advanced Applications work with Connect?
ShoreTel Communicator for MAC with OS X Mountain Lion
Apple released a new OS X upgrade on July 25th OS X Mountain Lion 10.8
I tested the ShoreTel Communicator for MAC (Version 12 (17.60.9211.0) over the weekend with the new OS X Mountain Lion 10.8 and it works as it did on OS X Lion 10.7 with one exception.
Items discovered while testing:
If the ShoreTel Communicator for MAC App was already installed prior to upgrading to OS X Mountain Lion 10.8 (From OS X Lion) the ShoreTel Communicator for MAC continues to open and work as normal.
Installing ShoreTel Communicator for MAC on OS X Mountain Lion (New install)
If downloading and installing ShoreTel Communicator for MAC after installing OS X Mountain Lion 10.8 users will encounter a pop-up notice indicating that the App you tried to open was not registered with Apple and will fail to open.
Example download link for ShoreTel Communicator for MAC:http://<server name or IP address>/ShoreWareResources/clientinstall/
To allow the ShoreTel Communicator for MAC to open after installation, you must add it as an exception.
- Open the Applications folder where the ShoreTel Communicator for MAC App was installed.
- Press the Control-Key and click on the ShoreTel Communicator for MAC App. (Pop-up Menu will display)
- Choose Open from the pop-up menu
- Click Open
ShoreTel Communicator for MAC will now open normally and the App will be stored as an exception and no longer cause the pop-up.(below)
Install Shoretel Communicator Windows 10
(See screen shot below)
OS X Mountain Lion 10.8 added a new Notification Center
This new enhancement adds notifications of new email, a message, software update, a calendar alert, etc.
The ShoreTel Communicator for MAC will NOT provide alerts in the new Notification Center.
The ShoreTel Communicator for MAC continues to use Growl as it’s pop-up toaster notification.
With that said, The ShoreTel Communicator for MAC app with not appear in the Notifications settings in the System Settings and will continued to be configured in the System Settings of Growl.
Example: Screen shot of new Notification Center
Download Shoretel Communicator For Windows
ShoreTel IM – via XMPP with OS X Mountain Lion
iChat is now incorporated into the new MAC OS X Mountain Lion iMessages
ShoreTel IM with iChat is now included in the new Messages
ShoreTel IM uses XMPP and is configured as account type Jabber.
ShoreTel IM continues to work with MAC OS X Mountain Lion iMessages same as before with iChat.
Parallels Desktop 7 for MAC
The ShoreTel Communicator for Windows continues to work running on Windows 7 utilizing Parallels Desktop 7 for MAC (Build 7.0.15104 July 10,2012)
VMware Fusion for MAC
The ShoreTel Communicator for Windows continues to work running on Windows 7 utilizing VMware Fusion for MAC (Version 4.1.3 Build 730298)
Testing was performed with the following:
MacBook Pro i7 OS X Version 10.8
ShoreTel Communicator for MAC
Parallels Desktop 7 for MAC
MacBook Air i5 OS X Version 10.8
ShoreTel Communicator for MAC
VMware Fusion for MAC
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- What version of ShoreTel do we need to be on to upgrade to Connect?
Your current system must be on version 13.x or 14.x before upgrading to Connect. Upgrades from versions prior to 13.x are not supported. For Contact Center, you must be on version 8 or 9 to move to the Connect Contact Center platform.
Shoretel Communicator Download Windows 10
- Can we use the old Communicator client with Connect?
No, the Communicator client will not work with Connect. The Connect platform uses the Connect client which is a new, separate software. Communicator must be uninstalled before you can install the new Connect client so this process should be done alongside your Connect upgrade. The Connect client will not function with the 14.2 platform, so you cannot change out the clients beforehand without losing functionality.
- Will my current switches and phones work with Connect?
Yes, all SG model switches and ShoreTel IP phones work with Connect. While new Connect rollouts are supplied with the upgraded ST model switches, the older SG models will still work with the system. If you are upgrading from a build prior to version 12, your server is on Windows 2008 R2 or you’re migrating from a 32-bit server, there are special steps to consider during your upgrade. Please contact us to review hardware compatibility.
- What browsers does Connect Director work in?
Connect Director can now be accessed via multiple browsers. See the list below for recommended browsers and versions:
- Internet Explorer 11
- Firefox 51.0.1
- Google Chrome 56.0.2924.87 (64-bit)
- Safari 10.1
- MS Edge 25.10586.0
- What OS does the Connect client work on?
Connect has made many changes to the client and it will now work on both Windows and MAC OS X. See below for specific versions:
ShoreTel Desktop Client for Windows
- Microsoft Windows 7 SP1
- Microsoft Windows 8
- Microsoft Windows 8.1
- Microsoft Windows 10
- WTS (30 Clients)
- Citrix XenApp 7.6 (30 Clients)
- Citrix XenDesktop Support
ShoreTel Desktop Client for MAC OS X
- Apple OS X 10.10.x
- Apple OS X 10.12.x
- Do our Advanced Applications work with Connect?
Most Advanced Applications are certified to work with both the 14.x Platform and Connect. A full list of available Advanced Applications for Connect can be found on ShoreTel’s website:
https://www.shoretel.com/sites/default/files/ShoreTel%20Connect%20Advanced%20Applications%20Catalog.pdf
- What version of Outlook does Connect work with?
Connect is compatible with the following version of Outlook:
- Office 2013 (32-bit version) on Windows
- Office 2013 (64-bit version) on Windows
- Office 2016 (32-bit version) on Windows, and Apple OS X
- Office 2016 (64-bit version) on Windows, and Apple OS X
- Office 2011 on Apple OS X
- Office 365 (hosted Exchange) or Exchange 2013 (local Exchange)
- Hosted Exchange 2016
- Premise Exchange 2013 with Outlook 2016
- Can I use a virtual server and what is supported?
Yes, ShoreTel servers can be virtualized in either VMware or Hyper-V. Below are the supported server OSs for Connect:
Shoretel Communicator Desktop App Download
ShoreTel Main and Distributed Servers (Standalone, VMware and Hyper-V)
- Windows Server 2016 (Standard or Datacenter Editions only). Note: Connect Contact Center is not yet supported for Windows Server 2016.
- Windows Server 2012 R2 (Standard or Datacenter Editions only) (64-bit version)
- Windows Server 2008 R2 (Standard and Enterprise Editions only) with SP2 (64-bit version)
- Microsoft Hyper-V Gen 1 and 2 on Microsoft Windows Server 2008 R2 and 2012 R2 ONLY
- Can I use my current server or build a new server?
Shoretel Client Download
You can upgrade in place on your existing server if you are already on an OS that is supported. There is also the option to migrate to a new server during the upgrade process. When discussing an upgrade with support, be sure to take this portion into consideration as it affects how long your upgrade will take to complete.
- Can I control password strength for my users?
Shoretel Communicator 14.2 Download
Yes. Connect allows administrators to choose a password strength and expiration time for client and voicemail passwords. This is based off a formula that takes password complexity and length into consideration.